Política de reembolso

The short version

If something arrives damaged, faulty, or isn’t what you ordered, email us a photo within 30 days and we’ll refund or replace it. You keep the item — we won’t ask you to ship it back.

Damaged, faulty, or wrong item

Email hello@pawtopet.co within 30 days of delivery with your order number and a photo of the problem. We’ll send a replacement or refund you in full — whichever you prefer. No return shipping needed.

Changed your mind

If your order hasn’t shipped yet, email us and we’ll cancel it for a full refund.

Once it’s shipped, we can’t cancel it. You’re welcome to return it within 30 days of delivery for a refund of the item price, but return shipping is on you and the item needs to be unused and in its original packaging. Email us first and we’ll send you the return address.

Never arrived

If it’s been more than 30 business days since you ordered and nothing has shown up, email us. Full refund or a replacement, your call.

What we can’t refund

• Items damaged from normal wear or misuse

• Items returned without contacting us first

• Requests made more than 30 days after delivery

• Parcels confirmed delivered to the correct address

Refund timing

Once approved, refunds go back to your original payment method. Your bank usually takes 5–10 business days to post it.

Questions

Email hello@pawtopet.co  — a person reads it, usually within a day.