FAQs

How long will my order take?
Depends which item. Some of our products ship from a US warehouse and arrive in 3–8 days. Most come from overseas and take 7–14 business days. Every product page says which is which before you buy — see the shipping page for the full list.

Why do some items take longer?
Because they come a long way. We could stock everything domestically and charge more, or quote one vague number and hope you don't notice — we'd rather just tell you.

Is shipping really free?
Yes. Every order, either speed, no minimum, no surprise fees at checkout.

I ordered two things and only one arrived
That's expected if your order mixed a US item with an overseas one. They ship separately, with separate tracking. Nothing is lost.

Where's my tracking?
Emailed to you once your order ships. On overseas orders it can take 3–5 days to start showing updates — normal.

Do you ship outside the US?
Not yet.

What if it arrives damaged?
Email us a photo within 30 days and we'll refund or replace it. You keep the item — no return shipping.

Can I cancel my order?
Yes, if it hasn't shipped yet. Email us as soon as you can.

Why do you only sell a few things?
On purpose. Comfort at home, comfort on the go — Home, Travel, and Walk, a handful of things in each, chosen because they solve a real problem. A store with 400 products isn't curating anything.

Who am I emailing?
Us. There's no support team or ticket queue — you email, we answer, usually within a day.

Still have a question?
Email hello@pawtopet.co.