Versand
Two speeds, and we’ll tell you which
Some of what we sell is stocked in a US warehouse. Some ships from overseas. Every product page says which one it is before you buy.
Every product page states its delivery time before you buy.
Processing
Orders are processed within 1–3 business days after payment. We don’t process or ship on weekends or public holidays.
What it costs
Shipping is free on every order. No minimum, either speed, no fees added at checkout.
Where we ship
United States only.
Ordered more than one thing?
If your order mixes US and overseas items, they’ll arrive separately — the US items first, the rest a couple of weeks later. Separate tracking for each. No extra charge.
Tracking
You’ll get a tracking number by email once your order ships. On overseas orders, tracking can take 3–5 days to start updating. That’s normal and doesn’t mean the parcel is lost.
Delays
Delivery estimates are estimates, not guarantees. We can’t control customs processing, carrier delays, weather, or incorrect addresses entered at checkout.
If your order hasn’t arrived within 30 business days, email hello@pawtopet.co with your order number and we’ll either replace it or refund you in full — your choice.
Lost or stolen after delivery
If tracking shows delivered but the parcel isn’t there, contact the carrier first. Email us too and we’ll help where we can, though we can’t refund parcels confirmed delivered to the correct address.
Questions